Title: Area Lead
Ko tō tūranga – your role
As Area Lead, you’ll play a key senior leadership role in driving performance, capability and customer excellence across a group of One NZ retail stores within the Top of the South and Christchurch region. Covering Richmond, Nelson, Blenheim, Rangiora, Northlands, The Palms, Hornby, Cashel Street and Riccarton, this role is about leading through others to create clarity, lift standards and deliver consistent commercial and customer outcomes across the area.
You’ll be responsible for driving exceptional performance in your own store while coaching, supporting and enabling Retail Leads across your area to succeed. Through strong leadership, clear performance focus and consistent follow-through, you’ll help build capable, confident leaders who create unforgettable retail experiences for our customers and teams.
At One NZ, we’re all about people serving people and connecting communities. As Area Lead, you’ll be a driving force behind our stores, inspiring teams to deliver world-class service, meaningful customer connections and strong commercial results. Reporting to the Market Lead, you’ll provide hands-on leadership, performance coaching and support as we continue our journey to build an omni-channel retail powerhouse and a better-connected Aotearoa.
This is an exciting opportunity to step into a broader leadership role across a diverse and growing area, including the opening of our new store at The Palms on 16 July.
Ko tō mahi – what you’ll do
- Deliver against key performance metrics for their own retail store, including sales, margin, customer satisfaction, and operational excellence.
- Provide hands-on coaching, guidance and support to the Retail Leads in their area, empowering them to effectively manage their teams and stores.
- Monitor and drive consistent QSA (Quality of Service Audit) performance across the area, identifying and addressing any gaps.
- Oversee the completion of the Balanced Scorecard for each store in the area on a monthly basis, collaborating with Retail Leads to achieve targets.
- Develop and execute strategies to grow sales, operational efficiency, and team performance across the area.
- Partner closely with the Market Lead to align on the overall omni-channel strategy and drive consistent brand standards.
Na tōu rourou - what you’ll bring
- Proven track record of delivering exceptional results as a Retail Lead
- Exceptional people leadership skills, with the ability to coach, develop and motivate teams
- Deep understanding of retail operations, customer service, and commercial drivers
- Strong analytical and problem-solving skills to identify and address performance gaps
- Excellent communication and influencing abilities to work effectively cross-functionally
- Adaptable and resilient, with the ability to thrive in a fast-paced, changing environment
Nā mātou te rourou – what you’ll get
- Earn a competitive sales commission on top of your base salary.
- Comprehensive sales training, coaching, and mentoring from industry experts
- Career progression pathways into business sales, management, or other areas of One NZ
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
- Recognition programs to celebrate your sales achievements
Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.
You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.
Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
He aha ai tātou – Why us?
At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers.
As a valued member of our Retail team, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.