Title:  Assistant Store Manager (Takapuna)

Ko tō tūranga – your role


As part of our awesome Frontline you will work collaboratively with the Retail Lead and Area Lead to support a team of Customer Champions within a Retail Store. The Floor Lead or Assistant Store Manager is the most senior role in the store in the absence of the Retail Lead, who is responsible for coaching and mentoring the Customer Champions and enabling them to work towards KPIs.


Please note: the roster includes weekends.


Ko tō mahi – what you’ll do


  • Support the Retail Lead (Store Manager) to lead a team of Customer Champions 
  • Work closely with the Retail Lead, Area Lead, Market Lead, HRBP and People & Planning to ensure employee resource requirements are met, including the creation of rosters
  • Ensure customers are completely satisfied with their One New Zealand Retail experience i.e. their needs and expectations are met or exceeded
  • Deliver the sales numbers 
  • Work closely with the Retail Lead and the Talent Acquisition team to recruit new team members
  • Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team
  • Work with the Retail Lead to ensure the operational running of the store


Na tōu rourou - what you’ll bring


  • Retail or Telecommunications experience is preferred
  • Experience working to Sales targets
  • Strong customer service experience
  • At least 6-12 months of experience coaching, mentoring or managing others
  • Aspirations to be a people leader.  
  • Comfortable working rotational shifts including evenings and weekends
  • Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge within the industry


Nā mātou te rourou – what you’ll get


  • Comprehensive training, coaching and mentoring
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  • Market leading cell-phone with unlimited data plan, for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!


Ko mātou tēnei – our organisation


At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. 


We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.


We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.


If this sounds like you, Apply Now! 


Please note recruitment process: 

  • We are considering applicants based locally due to the nature and urgency of this hiring. You must be a citizen or resident to apply OR hold a valid work visa that allows you to work at One NZ.  
  • We run criminal and credit background checks as part of our process, please only apply if you are happy with this 


Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.