Title: AWS Platform Specialist
He aha ai tātou – Why us?
At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.
Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.
Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As AWS Platform Specialist, you will play a key role in shaping the technology that powers One NZ’s customer experience across contact centre, AI, and cloud-based channels. This is an exciting opportunity to work at the forefront of innovation, turning business needs into secure, scalable, production-ready solutions using Amazon Connect, AWS services, APIs, Python, Terraform, and DevOps practices.
You will work across enterprise data platforms, conversational IVR, AI-powered journeys, and CCaaS solutions to deliver frictionless, personalised, and AI-enhanced experiences for customers. This role will suit someone who enjoys solving complex technical challenges, building modern cloud-native solutions, and making a visible impact through technology that improves both customer experience and operational outcomes.
Please note this is a 12-month Fixed Term contract.
Ko tō mahi – what you’ll do
- Design and deliver scalable contact centre solutions across voice, messaging, and AI-driven customer journeys
- Translate business needs into clear, production-ready technical designs and solutions
- Build secure, maintainable solutions aligned to architecture, privacy, and quality standards
- Develop and deploy AWS-based solutions using Lambda, APIs, event-driven services, Terraform, CI/CD, and Python
- Integrate CRM, digital, and enterprise systems through APIs and services
- Design and support AI and automation capabilities, including conversational channels, prompt design, guardrails, and intelligent routing
- Own production performance through monitoring, troubleshooting, optimisation, and strong release and support readiness, while sharing knowledge across the team
Na tōu rourou - what you’ll bring
- Hands-on experience delivering customer-facing technology solutions in contact centre or CCaaS environments, ideally integrated with CRM and AI services
- Strong practical knowledge of Amazon Connect, AWS services, serverless technologies, APIs, and cloud-native architecture patterns
- Proficiency in Python or a similar language, with experience building and integrating scalable solutions
- Experience with Amazon Connect contact flows, Lambda integrations, routing logic, and analytics
- Understanding of AI-enabled customer experiences, including conversational IVR, prompt design, guardrails, and intelligent routing
- Strong understanding of contact centre operations and the customer journeys they support
- Pragmatic, resilient, and delivery-focused, with a strong ownership mindset and a passion for simplification, automation, and customer-centric design
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
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