Title:  Channel Communications Advisor

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Channel Communications Advisor at One NZ, you’ll be responsible for designing and delivering communication strategies that connect our people to our purpose. You’ll craft clear, engaging, and impactful messaging that supports our frontline teams across all channels—ensuring they’re informed, aligned, and motivated to deliver exceptional customer experiences.

In this role, you’ll work at the heart of our omni-channel transformation, helping to embed new ways of working across SME and Consumer segments. Your communications will bring our strategic priorities to life, enabling our teams to work as one and drive consistent, right-first-time service outcomes.

Ko tō mahi – what you’ll do

• Develop and implement clear, engaging communication plans for frontline teams across all channels.
• Create compelling content to support promotions, incentives, product launches, and service updates.
• Ensure all messaging aligns with One NZ’s brand, purpose, and strategic objectives.
• Manage and optimise digital communication platforms, making information easy to access and navigate.
• Build strong relationships with internal and external stakeholders to ensure communications are effective and relevant.
• Establish and report on communication engagement metrics to inform and improve future strategies.
• Maintain a regular cadence of updates, ensuring frontline teams receive timely and accurate information.

Na tōu rourou - what you’ll bring

• Ideally have experience in communications within a Contact Centre and/or Retail environment.
• Excellent written and verbal communication skills, with a strong eye for detail.
• Strong editing and proofreading abilities to ensure clarity, accuracy, and consistency.
• Solid organisational and time management skills, with the ability to meet tight deadlines under pressure.
• Proficiency in Microsoft Word and Adobe InDesign at an intermediate to advanced level.
• A good understanding of best practices and emerging trends in internal communications.
• A proactive, collaborative mindset with the ability to manage multiple stakeholders and priorities.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family. 
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.