Title:  Cloud Applications DevOps Engineer

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.  

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Cloud Applications DevOps Engineer, your role is to deliver new functionality, integrations, enhancements, and defect resolution across the NaaS, xVNE, and Launchpad platforms, along with supporting systems such as OCS. You will ensure high-quality, reliable, and scalable outcomes by applying strong DevOps practices, robust data validation, and a focus on operational excellence. In this role, you will also leverage Artificial Intelligence (AI) and automation to improve efficiency, enhance data quality, accelerate issue resolution, and enable more proactive, insight-driven operations, all while maintaining security, reliability, and alignment with business objectives.

Ko tō mahi – what you’ll do

• Validate and verify resolved defects, enhancements, and newly delivered functionality to ensure quality, stability, and alignment with business requirements before release.
• Collaborate with stakeholders to review data extracts, dashboards, and reports, ensuring accuracy, consistency, and meaningful insights for decision-making.
• Participate in a 24x7 on-call roster as required, providing timely support and ensuring continuity of critical platform operations.
• Manage and resolve incidents within agreed operational SLA targets, maintaining clear communication and ownership through to resolution.
• Provide technical support to the Security Operations Centre (SOC), assisting with investigations, system-health checks, and incident triage.
• Perform repeat fault analysis and root cause investigations, identifying underlying issues and implementing preventative measures to reduce recurrence.
• Conduct quality assurance (QA) of reporting data, pipelines, and outputs to maintain high data integrity and reliability across platforms.
• Monitor cloud applications and services to proactively identify risks, performance issues, and optimisation opportunities.
• Support continuous improvement initiatives by identifying automation opportunities and streamlining operational processes.
• Work closely with DevOps, engineering, and business teams to ensure smooth deployment, integration, and ongoing support of cloud-based applications.
• Maintain documentation for processes, incidents, and system changes to support knowledge sharing and operational transparency.

Na tōu rourou - what you’ll bring

• Understanding and experience within telecommunications industry
• Understanding and experience with data extraction, SQL and reporting
• Understanding of software development principles and lifecycle (SDLC)
• Working knowledge of at least one programming or scripting language (e.g., Golang, Python, JavaScript) to support test automation and tooling
• Proven customer and stakeholder focus
• Excellent written and verbal communication skills
• Practical understanding of AI-assisted tools (e.g., for code generation, analysis, monitoring, or reporting)
• Ability to leverage AI to improve productivity, data validation, and operational efficiency
• Identifies opportunities to automate repetitive tasks and enhance workflows

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Dean Whittingham    #LI-DW1