Title: Consumer & Small Business Market Lead
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Ko tō tūranga – your role
The Consumer & Small Business Market Lead is a key Senior leadership role In our Consumer & Business Sales team, that empowers our regional whanau to deliver exceptional customer and commercial outcomes across One NZ’s voice, messaging, and in-person channels.
As a driving force behind our localised strategy, you’ll lead a team dedicated across our One Hub locations nationwide, ensuring excellence in execution and a seamless experience for both Consumer and Small Business customers. With a focus on regional performance, channel optimisation, and frontline leadership, you’ll play a crucial part in shaping how One NZ connects with communities and delivers value where it matters most.
Please note that this role can be based in either Tamaki Makaurau (Auckland) or Otautahi (Christchurch)
Ko tō mahi – what you’ll do
- Partner with Retail Market Leads to own performance outcomes across all One Hub channels (Join/Leave and Help) for both Consumer and Business segments.
- Drive adoption and optimisation of channel strategies across Sales and Voice & Messaging to enhance performance and customer engagement.
- Lead performance management, coaching, and capability uplift to drive team development and ensure consistent delivery of high standards.
- Collaborate across Enablement, Tech, Retail, and People teams to ensure consistent omni-channel experiences and alignment in delivery.
- Embed a mindset of local ownership and align team outcomes with regional growth strategies to drive accountability and impact at a local level.
- Champion cultural and performance excellence across all teams within One Hubs, fostering a high-performing, values-driven environment.
Na tōu rourou - what you’ll bring
- Proven track record of leading large, distributed sales and service teams, driving performance and alignment across diverse and remote locations.
- Deep expertise in omni-channel customer experience strategies, with a strong understanding of how to deliver seamless, integrated journeys across touchpoints.
- Excellent communication and stakeholder management skills, with a proven ability to influence and collaborate effectively across cross-functional teams.
- Strong analytical and commercial acumen, with the ability to interpret data, identify opportunities, and drive strategic business decisions.
- Proven people leadership with a coaching mindset and a focus on building a high-performance culture.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.