Title:  Delivery Lead

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. 

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

The Delivery Lead is a key leadership role responsible for overseeing and managing the delivery of products or services. As a Delivery Lead, you will play a crucial role in coordinating and aligning cross-functional teams, managing delivery cycles, and ensuring successful delivery of projects or initiatives. Your focus will be on driving efficiency, quality, and customer satisfaction throughout the delivery process. 

Your primary role is Delivery Lead; depending on the assessment of the execution method for the work to be completed you will be asked to fulfil a role of:

• Tribe Delivery Lead – Delivery of Tribe backlog of many initiatives
• Squad Delivery Lead – Delivery of a specific complex initiative within a Tribe
• Initiative Delivery Lead – Delivery of one of many specific initiative(s) outside of the Tribe and Squad structure

Ko tō mahi – what you’ll do

• Lead the end-to-end delivery process, ensuring initiatives are delivered within budget, and according to defined quality standards.
• Collaborate with stakeholders to agree scope, objectives, and deliverables.
• Develop and maintain the delivery process to agreed delivery plan, and resource allocation.
• Manage the internal and external dependencies for all work within a Tribe, Squad or Initiative.
• Monitor progress, identify risks, and implement mitigation strategies to ensure successful delivery.
• Coordinate cross-functional teams, including developers, designers, testers, and other stakeholders, to ensure seamless collaboration and alignment towards outcomes.
• Ensure tasks and responsibilities are assigned and monitor individual and team performance and provide constructive feedback to enhance productivity and quality.
• Establish strong relationships with stakeholders and ensure involvement throughout the entire lifecycle of the agreed initiative or backlog
• Act as a point of contact for escalations, issues, and feedback, ensuring timely and effective resolution.
• Continuously seek opportunities to improve customer satisfaction, identify areas for service enhancement, and implement appropriate measures.
• Analyse delivery metrics and performance indicators, identify trends and areas for improvement, and implement corrective actions.
• Promote a culture of innovation and learning within the delivery team and Chapters/COE, encouraging the adoption of best practices and emerging trends.

Na tōu rourou - what you’ll bring

• Highly motivated individual with a strong delivery focus, an eye for detail, and a track record of success in an enterprise setting.
• Ability to be well-organised with finger on the pulse without feeling the need to be ‘in control’.
• Minimum 4 years product development / project experience, with at least 2 years leading teams with competence in team coaching, facilitation, and project management skills.
• Demonstrated experience of ability to understand when to follow a lean, kanban, scrum, or phased delivery methodology.
• Track record of working well with stakeholders, vendors, and leadership.
• Competence in facilitating team activities, dealing with complicated issues such as team quarterly planning.
• Ability to detect tension and skills to handle it before it is an issue.
• Track record of guiding teams to continually improve.
• Demonstrated experience of situational leadership, knowing when to be hands off, supportive, or directive.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.