Title:  Enterprise On-boarding Specialist

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As an Enterprise Onboarding Specialist at One NZ, you’ll be the trusted point of contact ensuring new customers experience a smooth and efficient transition to our services. You'll collaborate closely with clients and internal teams to manage communications, mitigate risks, and provide expert training—setting the foundation for long-term success from Day One.

Ko tō mahi – what you’ll do

• Lead the end-to-end onboarding process, ensuring a seamless transition experience for new Enterprise customers.
• Act as the single point of contact, coordinating all activities and communications between customers, internal teams, and setup specialists.
• Build strong, collaborative relationships with key customer stakeholders to understand their needs and deliver an outcome-focused transition.
• Keep customers informed with clear, consistent updates at every stage of the onboarding journey.
• Proactively identify and manage changes, risks, or issues to guarantee timely delivery aligned with agreed outcomes.
• Train and empower customers to confidently use One NZ Digital Service Tools from Day One, giving them real-time access and control.
• Oversee post-transition activities, including validating the first invoice, to ensure a smooth handover to business-as-usual operations.
• Maintain professional relationships with both internal teams and external customers to foster trust and long-term partnerships.
• Continuously seek ways to improve processes and customer experiences by thinking creatively and embracing continuous learning.

Na tōu rourou - what you’ll bring

• Exceptional communication, relationship-building, and customer engagement skills that foster trust and collaboration.
• Strong attention to detail, excellent time management, and effective problem-solving abilities.
• A customer-focused mindset with the determination to understand and meet customer needs consistently.
• A proactive, self-starting approach with a commitment to productivity, initiative, and leadership in driving tasks to completion.
• A results-driven attitude, demonstrating sound decision-making and a proven track record of delivering exceptional outcomes.
• A collaborative team player spirit paired with a positive, “can-do” attitude.
• Background in sales, service delivery, or account management roles.
• Previous experience within the telecommunications industry.
• Proficiency using CRM software to manage customer interactions and activities.
• Demonstrated ability in relationship building, training, and facilitation.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family. 
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.