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Title:  Fraud Advsior

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

 

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

 

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

At One NZ, trust is everything. That’s why we’re looking for a Fraud Advisor who’s passionate about making a real difference. In this pivotal role, you’ll act as a guardian of integrity, working across the business to provide advice to key stakeholders, supporting them to build fraud controls into the many exciting initiatives we have underway.

 

You’ll be more than just an investigator — you’ll be a trusted advisor, a proactive partner, and a visible champion of ethical, compliant conduct. From providing expert guidance on new projects to driving improvements in fraud controls, your work will directly support a safer, more secure One NZ for everyone.

 

This is your opportunity to build strong relationships with risk owners, lead meaningful investigations, and influence how we protect our customers and operations. If you thrive on challenge, are solutions-focused, and have a sharp eye for detail, this role offers the chance to truly leave your mark.

Ko tō mahi – what you’ll do

  • Develop a strong understanding of stakeholders and fraud risks, and maintain high visibility within the business.
  • Advise on fraud prevention and control measures for new initiatives and existing processes and products
  • Support business objectives by minimizing risk and regularly reviewing fraud indicators and data
  • Conduct thorough, documented, and sensitive fraud investigations to protect One NZ’s reputation
  • Collaborate on anti-fraud training, communications, and initiatives that enhance One NZ’s fraud management practices

Na tōu rourou - what you’ll bring

  • Ability to build strong relationships and have influence with stakeholders across the organization
  • Good understanding of digital technologies with working knowledge of current fraud risks in retail, sales and ideally the telecommunications industry
  • Excellent communication skills – ability to carefully represent One NZ and enhance our reputation with customers and external stakeholders
  • Ability and desire to work within a continually evolving environment, including leveraging the benefits of AI to uplift fraud prevention activity
  • Confident speaking in front of internal and external stakeholders
  • Strong sense of initiative and personal accountability to pursue priority matters with limited supervision
  • Investigation skills – ability to determine and pursue all relevant lines of enquiry in a considered and thorough way
  • Sound, reasoned judgement and a pragmatic, business-centric approach
  • Highest levels of integrity and discretion

Nā mātou te rourou – what you’ll get

  • One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • Laptop, unlimited data plan, market leading cell-phone for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!

 

At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

 

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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