Title:  People Support Specialist

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.  

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As a People Support Specialist, you’ll play an important role in creating a great people experience at One New Zealand. You’ll be a trusted first point of contact for our people, providing timely, accurate and customer-focused support across HR, payroll and people-related queries.

You’ll help keep our People operations running smoothly through accurate HR administration, HRIS and data management, reporting, compliance, and remuneration and benefits support. With a strong eye for detail and a continuous improvement mindset, you’ll also look for smarter and more efficient ways of working that improve both the employee experience and the service our People team delivers.

This is a great opportunity for someone who enjoys helping people, solving problems and getting the details right, while building their experience across a broad range of People and HR activities.

Ko tō mahi – what you’ll do

• Be a go-to point of support for our people, providing fast, accurate and helpful answers across HR, payroll and travel queries, with a focus on getting things right the first time.
• Help deliver a seamless people experience by supporting key HR processes and operational activities from start to finish.
• Play an important role in keeping our people data accurate and reliable, maintaining HR information and ensuring our systems contain high-quality, up-to-date information.
• Support reporting, data uploads and compliance activities, identifying issues and helping drive them through to resolution.
• Bring a continuous improvement mindset to the team, looking for opportunities to simplify processes, improve efficiency and make it easier for our people to get the support they need.
• Work collaboratively across the People team and wider business to deliver a consistent, customer-focused service and a great experience for our people.

Na tōu rourou - what you’ll bring

• Experience in HR or People administration, ideally within a fast-paced or shared services environment. Experience using SAP SuccessFactors would be an advantage.
• A good working knowledge of New Zealand employment legislation, HR policies and people processes.
• Previous payroll experience or a good understanding of New Zealand payroll processes and relevant legislation is highly desirable.
• Strong attention to detail and accuracy, particularly when working with employee information, systems and data.
• The ability to manage competing priorities and stay organised while delivering quality work within agreed timeframes.
• A proactive, solutions-focused approach, with the ability to identify issues, problem-solve and recommend practical improvements.
• Strong written and verbal communication skills, with the confidence to provide clear, helpful and customer-focused support to people across the business.
• A genuine customer and people-first mindset, with a commitment to delivering a great employee experience.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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