Title: Programme & Planning Lead
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
We are looking for a strategic and organised leader to join our Omni Channel Experience team in the role of Strategic Programme & Planning Lead. This role is key to driving the successful design, planning, and delivery of transformation programmes that support our omni-channel strategy.
You will be responsible for building business cases, managing delivery plans, and ensuring all initiatives are prioritised and aligned with business goals. Working across Consumer & Business channels, you'll provide clarity on the delivery pipeline and ensure milestones and outcomes are clearly defined. This role also plays a vital part in shaping team objectives, planning, and budget setting.
Ko tō mahi – what you’ll do
- Support the design and delivery of the channel transformation programme, including leading the team delivering these programmes
- Oversee the integrated business plan and ensure alignment with strategic priorities
- Consult on and support the development of strategic business cases
- Provide a programme framework based on best practice for project setup and delivery
- Manage governance, planning, reporting, and the critical path to keep stakeholders informed
- Monitor and manage risks, issues, and change to agreed standards
- Build strong cross-functional and channel relationships to influence successful outcomes
- Engage and influence stakeholders to gain buy-in and maintain momentum
- Identify opportunities to optimise channels for improved customer experience and efficiency
- Monitor and track delivery of key outcomes including NPS, TNPS, cost to serve, and eNPS
- Ensure benefits are measured, tracked, and realised across programmes
Na tōu rourou - what you’ll bring
- Experience leading transformational programmes, ideally in operational environments focused on customer experience and ways of working
- Strong commercial acumen and confident decision-making skills
- Effective stakeholder management with the ability to influence across all levels
- Proven track record of delivering cross-functional programmes on time and within budget using both Waterfall and Agile methodologies
- Skilled in building business case presentations for executive approval
- Strong communication and presentation skills, with a collaborative and outcome-focused approach
- Ability to translate strategy into practical solutions that drive innovation and improved customer experience
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.