Title: Revenue Management Lead
Ko mātou tēnei – our organisation
About our organization
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
We’re hiring a Revenue Management Lead at One New Zealand. In this key role, you’ll lead the transformation of our billing, payments, credit, and collections functions to deliver a best-in-class experience for our customers. Working closely with the Head of Channel Strategy & Insights, you'll drive operational excellence, customer satisfaction, and revenue growth. This is your chance to shape a smarter, simpler, and more customer-focused future at One NZ.
Ko tō mahi – what you’ll do
- Ensure customers enjoy a clear, confusion-free billing and payment experience.
- Manage payment transactions efficiently, consistently meeting SLA targets.
- Drive a reduction in inbound billing and payment-related customer calls.
- Oversee the Credit Review policy to balance risk and trading outcomes effectively.
- Deliver on key performance indicators including 100% on-time billing, improved customer experience scores (NPS and quality metrics), and ongoing reductions in complaints.
- Support commercial management by optimizing operational expenses and workforce costs.
Na tōu rourou - what you’ll bring
- Deep expertise in revenue management and end-to-end order-to-cash processes, with a proven track record of improving operational efficiency and customer experience.
- Strong leadership experience, having managed specialized teams to deliver common goals and drive cross-functional change.
- Excellent communication and stakeholder management skills, able to engage effectively from frontline staff to executive levels.
- Commercial acumen with the ability to balance customer satisfaction and business outcomes.
- At least 5 years’ experience in a large organization within revenue management or a similar operational management role.
- A customer-obsessed mindset, committed to continuous improvement and delivering exceptional experiences.
- A strong sense of responsibility for security and privacy, adhering to policies that protect customer and company data.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.