Title: Scheduling Specialist
He aha ai tātou – Why us?
At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.
Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.
Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As our Scheduling Specialist, you’ll support daily rostering for our frontline retail teams across voice, digital, and in-person channels. Working closely with the Senior Scheduling Specialist, you’ll help ensure the right coverage across our trading hours and look for ways to simplify or automate processes.
You’ll need to be detail-focused, organised, and calm under pressure—bringing clear communication and a continuous improvement mindset to everything you do in a fast-paced, customer-focused environment.
*This is a 12 month fixed term position*
Ko tō mahi – what you’ll do
- Manage and maintain workforce schedules to meet daily and weekly operational needs, ensuring compliance with NZ labour laws and company policies.
- Prioritise and manage incoming work through shared inboxes and email communications.
- Identify and recommend improvements to scheduling processes to boost productivity and efficiency.
- Provide regular reports to stakeholders on workforce utilisation, scheduling adherence, overtime, and absenteeism.
- Support clear, timely communication of schedules to frontline teams, ensuring they have sufficient lead time.
Na tōu rourou - what you’ll bring
- Minimum 1+ years’ experience in workforce scheduling, management, or a similar role
- Strong problem-solving, organisational, and communication skills
- Ability to analyse data and make informed, outcome-focused decisions
- Experience working in a fast-paced, high-volume scheduling environment
- Solid understanding of NZ labour laws and compliance requirements
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan and a market leading mobile phone
- Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
#LI-JC1