Title: Service Transition Manager
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As a Service Transition Manager you will ensures that new or changed services are effectively transitioned into operational use with minimal disruption, maximum efficiency, and clear alignment to business and our One NZ customer needs.
This role bridges the gap between project delivery and operational readiness and plays a key governance role in pre-sales and SoW development — ensuring service commitments are realistic, supportable, and aligned with One NZ’s operational capabilities.
Ko tō mahi – what you’ll do
- Provide input into pre-sales processes to validate support models and timeline and to embed service transition requirements.
- Collaborate with commercial, legal, and delivery teams to identify and mitigate risks before contract finalization.
- Lead planning and execution of service design and transition activities, ensuring alignment between the customer’s operational requirements, the contracted deliverables, and One NZ’s accountabilities.
- Engage customer and internal stakeholders across technical, business, and support teams for seamless handover.
- Conduct operational readiness assessments, develop detailed service solution, and process collateral to enable effective support of the customer ready for go-live.
- Drive continuous improvement in transition practices using lessons learned.
- Advise stakeholders on support needs for new or improved products.
Na tōu rourou - what you’ll bring
- Proven experience in service transition, operational readiness, or service delivery within complex environments.
- Strong understanding of ITIL practices, as well as service relationship and support principles.
- Excellent stakeholder management and communication skills across technical and non-technical audiences, with excellent customer engagement skills.
- Ability to manage multiple priorities and workstreams in a fast-paced, evolving environment, with an understanding of Project Management principles.
- Experience with risk management, service validation, and early life support planning.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.