Title: Service Transition Manager
Ko mātou tēnei – our organisation
At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.
Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.
Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As an Service Transition Manager you will ensures that new or changed services are effectively transitioned into operational use with minimal disruption, maximum efficiency, and clear alignment to business and our One NZ customer needs.
This role bridges the gap between project delivery and operational readiness and plays a key governance role in pre-sales and SoW development — ensuring service commitments are realistic, supportable, and aligned with One NZ’s operational capabilities.
Ko tō mahi – what you’ll do
- Provide input into pre-sales processes to validate support models and timeline and to embed service transition requirements.
- Collaborate with commercial, legal, and delivery teams to identify and mitigate risks before contract finalization.
- Lead planning and execution of service design and transition activities, ensuring alignment between the customer’s operational requirements, the contracted deliverables, and One NZ’s accountabilities.
- Engage customer and internal stakeholders across technical, business, and support teams for seamless handover.
- Conduct operational readiness assessments, develop detailed service solution, and process collateral to enable effective support of the customer ready for go-live.
- Drive continuous improvement in transition practices using lessons learned.
- Advise stakeholders on support needs for new or improved products.
Na tōu rourou - what you’ll bring
- Proven experience in service transition, operational readiness, or service delivery within complex environments.
- Strong understanding of ITIL practices, as well as service relationship and support principles.
- Excellent stakeholder management and communication skills across technical and non-technical audiences, with excellent customer engagement skills.
- Ability to manage multiple priorities and workstreams in a fast-paced, evolving environment, with an understanding of Project Management principles.
- Experience with risk management, service validation, and early life support planning.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan and a market leading mobile phone
- Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.