Title: Technical Solutions Lead
He aha ai tātou – Why us?
At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.
Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.
Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As Technical Lead across Customer Platforms, AI Adoption & Service Experience, you will lead the technology that sits at the heart of how One New Zealand serves its customers across contact centre and omni-channel experiences.
This is a high-impact leadership role where you will shape the technical direction for customer platforms, data, analytics, AI, and cloud-based contact centre solutions, ensuring they are scalable, secure, and built to deliver smarter, more personalised, and more seamless customer experiences.
Working across engineering, architecture, delivery, and people leadership, you will bring together teams, platforms, and partners to turn strategy into real outcomes. From enabling AI-enhanced service experiences to improving platform reliability, data insight, and operational performance, this role offers the opportunity to drive meaningful change at scale. It will suit a strong technical leader who is energised by innovation, passionate about customer experience, and motivated by building high-performing teams that deliver measurable business impact.
Ko tō mahi – what you’ll do
- Define and lead the technical roadmap for customer platforms, data, analytics, and IVR/CCaaS, aligned to One NZ’s omni-channel and AI strategy
- Lead the design, build, and delivery of scalable, secure, and high-performing customer platforms, analytics pipelines, and contact centre technologies
- Drive architecture and integration decisions that enable personalisation, self-service, real-time insight, and seamless data flow across key platforms
- Establish strong engineering, data governance, and quality standards across CI/CD, observability, risk management, and compliance
- Manage priorities, delivery plans, and cross-functional dependencies to balance business outcomes, feature delivery, and technical debt reduction
- Lead, coach, and develop a high-performing team, building a strong culture of technical excellence, continuous improvement, and customer focus
- Partner with stakeholders, vendors, and delivery teams across the business to deliver reliable platforms, operational readiness, and measurable customer and business outcomes
Na tōu rourou - what you’ll bring
- Experience in technical leadership across data platforms, analytics, and contact centre technologies
- Proven experience delivering customer-facing platforms and cloud-based CCaaS solutions integrated with CRM and AI services
- Strong understanding of data architecture, governance, ML enablement, and AI-driven customer experience technologies
- Hands-on knowledge of modern contact centre platforms and tools, including Amazon Connect and related integration capabilities
- Experience leading cross-functional squads through complex delivery and integration programmes
- Strong ability to balance delivery pace with architecture quality, operational stability, and long-term platform integrity
- Excellent communication and stakeholder management skills, with the ability to influence senior leaders and delivery partners
- Commercially aware, with the ability to link technology investment and delivery decisions to business outcomes
- Sound judgement and decision-making capability, with the ability to lead through ambiguity and operational pressure
- Pragmatic, resilient, and customer-focused, with a passion for simplification, automation, and continuous improvement
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
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