Title: AWS Developer - Amazon Connect and Contact Centre
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
The AWS Developer – Amazon Connect & Contact Center is a key technical role focused on delivering scalable, innovative customer engagement solutions. You'll be instrumental in supporting and evolving our cloud-based contact center environment, built on Amazon Connect and integrated with various AWS services. This role is ideal for someone passionate about cloud technologies, automation, and enhancing customer experiences through smart, efficient systems.
You’ll be part of a collaborative team working to ensure the contact center remains modern, resilient, and aligned with best practices in DevOps and cloud architecture. Your expertise will contribute to a high-performing, customer-first environment, where technology and people work hand in hand to deliver exceptional service.
Ko tō mahi – what you’ll do
- Design, build, and enhance contact center solutions using Amazon Connect and AWS services
- Develop serverless functions and APIs (primarily using Python) to extend platform capabilities
- Integrate Amazon Connect with internal systems and third-party platforms for seamless customer experiences
- Apply best practices in CI/CD and DevOps to ensure reliable and scalable deployments
- Monitor and optimize AWS service usage to improve performance and reduce costs
- Proactively identify risks and implement solutions to maintain platform stability
- Collaborate with cross-functional teams and contribute to a culture of knowledge sharing and innovation
- Continuously explore and adopt emerging AWS technologies to improve contact center operations
Na tōu rourou - what you’ll bring
- Hands-on expertise with Amazon Connect and AWS services, including serverless technologies (e.g., Lambda, DynamoDB, S3)
- Strong problem-solving skills with a passion for innovation and continuous improvement
- Proficiency in Python and experience building and integrating APIs to support seamless system connectivity
- Working knowledge of Azure DevOps or similar DevOps toolsets for CI/CD, version control, and project tracking
- Experience integrating cloud contact center solutions with enterprise systems and third-party applications
- A growth mindset, eagerness to explore new technologies, and commitment to delivering high-quality customer experiences
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.