Title: Consumer Sales Agent (Ward St. Hamilton)
Ko tō tūranga – your role
As a Customer Champion Representative in our Consumer Sales team, you’ll play an essential role in helping customers stay connected—offering expert advice and tailored solutions that make a real difference. Based in our Ward Street, Hamilton Retail Store, you’ll support customers through inbound phone and messaging channels, focusing on Join and Leave intents for Mobile and Broadband.
You’ll be the trusted advisor our customers rely on, delivering exceptional experiences while driving strong sales outcomes. Join our awesome frontline contact centre whānau at One NZ, where your passion for people and problem-solving will shine every day.
We’re excited to welcome you into our whānau, so please ensure you’re available to start on late October or early November 2025, as this role has a set start date.
Ko tō mahi – what you’ll do
- Respond to customer enquiries across Mobile and Broadband Join/Leave requests via calls and messages, delivering a great onboarding experience for our customers.
- Deliver exceptional customer service while proactively identifying opportunities to upsell and retain customers.
- Manage customer conversations seamlessly across voice and messaging platforms to ensure efficient and consistent support.
- Ensure customer context is accurately understood and localised through geo-routing to deliver relevant and personalised support.
- Provide thorough resolution and maintain accurate customer records to ensure continuity and quality of service.
Na tōu rourou - what you’ll bring
- Relevant experience in Sales and Customer Service, with a sales-driven approach and a customer-first mindset that balances commercial outcomes with exceptional service.
- Excellent communication and active listening skills, with the ability to engage effectively, understand customer needs, and build strong rapport.
- Confidence using digital platforms and systems, with the ability to quickly adapt to new tools and technologies
- Resilient and adaptable, with the ability to respond effectively to changing customer needs and dynamic environments
- Ability to manage multiple customer interactions across platforms, maintaining focus, accuracy, and responsiveness in a dynamic environment.
Nā mātou te rourou – what you’ll get
- Uncapped commission structure with significant earning potential above your base salary
- Comprehensive sales training, coaching, and mentoring from industry experts
- Career progression pathways into business sales, management, or other areas of One NZ
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Market leading mobile phone with unlimited data plan, for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
- Recognition programs to celebrate your sales achievements
Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.
You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.
Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
He aha ai tātou – Why us?
At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. As a valued member of our One Hub team, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.
Please note our recruitment process:
We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.
As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.