Title:  Customer Champion - Representative (Rangiora) - Part Time

He aha ai tātou – Why us?

Ko tō tūranga – your role

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer

experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand

We have 1x part time positions (30 hours/week) available at our Rangiora store. Applicants must be available for rostered shifts any day from Monday to Sunday.

Ko tō mahi – what you’ll do

· Deliver a high standard of customer experience while maximizing sales opportunities in every interaction

· Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services

· Identify customer opportunities and confidently present our product offerings for both business and consumer customers

· Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions

· Actively diagnose customer requirements and match them with appropriate One NZ products and services

· ⁠Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features

· Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions

· Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

· Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

· Customer obsession with excellent communication and interpersonal skills

· Proven sales achievement with a track record of meeting or exceeding targets

· Confidence in consultative selling with experience in solution-based sales approaches

· Resilience and the ability to handle objections positively

· Previous experience in telecommunications, technology, or retail sales environments

· Understanding of both consumer and business customer needs

· Comfort working rotational shifts including evenings and weekends

· Motivation to stay current with technology and pursue informal learning to deepen your knowledge

Nā mātou te rourou – what you’ll get

· Uncapped commission structure with significant earning potential above your base salary

· Comprehensive sales training, coaching, and mentoring from industry experts

· Career progression pathways into business sales, management, or other areas of One NZ

· A fully subsidised Southern Cross health insurance cover for you and your family.

· Market leading mobile phone with unlimited data plan, for business or personal use.

· Lifestyle leave where you can purchase an extra week or two of annual leave.

· Discounts on One New Zealand products, services and much more!

· Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.