Title:  Retail Administrator (Te Rapa, Hamilton)

Ko tō tūranga – your role

Join us at One NZ and help shape the future of retail by keeping our stores running smoothly and efficiently. As a Retail Administrator, you’ll play a key role in supporting our teams with day-to-day operations, driving productivity, and ensuring every store delivers an exceptional customer experience. You’ll collaborate with teams, conduct regular store checks, and help implement operational improvements that make a real impact. From maintaining compliance to supporting customer flow during peak times, your work will help create seamless experiences for both our people and our customers.

This is your chance to be part of a passionate team working together to create a better-connected Aotearoa, New Zealand

This role is a part-time position, requiring 20 hours per week with availability for rostered shifts across Monday to Sunday at our Te Rapa, Hamilton store. Please note that while this will be your primary location, there may be future requirements to provide support throughout the wider Hamilton region.

Ko tō mahi – what you’ll do

As an Admin Specialist, you'll play a crucial role in ensuring our teams meet and exceed our standard expectations, maintaining operational compliance within your assigned teams.

Key Responsibilities:

• Perform scheduled standard checks in assigned stores as directed by the Quality Assurance Lead.
• Collaborate with Retail and Floor Leads to identify improvement opportunities and implement operational structures.
• Adhere to company policies, including security and confidentiality requirements.
• Review store processes regularly and suggest productivity enhancements.
• Assist with customer flow maintenance during busy periods as needed.

Na tōu rourou - what you’ll bring

• At least 12 months experience in Retail, Admin Support, or Quality Assurance.
• Previous experience working in customer service or a retail environment within a fast-paced industry.
• Proficient in MS Office applications.
• Exceptional report writing and presentation skills.
• Strong organisational skills with meticulous attention to detail.
• Demonstrated ability to prioritise tasks with excellent time management skills.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. 

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

He aha ai tātou – Why us?

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.  

As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.  

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.