Title: Retail Agent (New Plymouth)
Ko tō tūranga – your role
As part of our awesome Frontline, you will act as the single point of contact for our customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. It is all about world class service through any touchpoint.
Please note this is a full-time role (40 hours per week - Mon - Sun availability required working a roster) for our New Plymouth Store. Our store's trading hours are Monday to Friday 9:00am to 5:30pm, Saturday 10am – 4pm and Sunday 10am – 4pm. Our store is open on the weekends and some public holidays too. Therefore, flexibility regarding shift work is a requirement.
Please note that our Talent team are exercising our freedom to spend quality time with our whanau during the holiday season. Therefore, we will be in contact with you upon our return from the week of the 6th of January, 2025.
Ko tō mahi – what you’ll do
You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
In this role you will also:
- Deliver a high standard of customer experience resolving service/ technical issues in a timely manner.
- Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
- Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
- Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
- Respond to all customer interactions via a variety of channels and identify appropriate solutions.
Na tōu rourou - what you’ll bring
- Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
- Previous experience in a customer service environment and technical understanding/knowledge of products and services.
- Motivation to achieve/exceed KPIs and targets
- Comfortable working rotational shifts including evenings and weekends
- Confidence in managing multiple customers & cases from simple to complex
- Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge
Nā mātou te rourou – what you’ll get
- Earn sales commission on top of a competitive base salary.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
If this sounds like you, Apply Now!
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.