Title:  Retail Agent (Tauranga - The Crossing)

Ko tō tūranga – your role

As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You'll have the chance to turn every in-store interaction into an engaging experience, ensuring consistency across all channels. Whether it's through face-to-face interactions, voice calls, or messaging, you'll be championing every step from start to finish. We pride ourselves in offering world-class service, where you'll create moments that truly matter for our customers and contribute to One NZ's commitment to creating a better-connected Aotearoa.

Please note this is a part time role (20 hours per week - Mon - Sun availability required working a roster) for our Tauranga - The Crossing Store.

Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. 
 

In this role you will also:

• Deliver a high standard of customer experience while maximizing sales opportunities in every interaction
• Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services
• Identify customer opportunities and confidently present our product offerings for both business and consumer customers
• Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions
• Actively diagnose customer requirements and match them with appropriate One NZ products and services
• ⁠Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features
• Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions
• Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tōu rourou - what you’ll bring

• Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
• Customer obsession with excellent communication and interpersonal skills
• Proven sales achievement with a track record of meeting or exceeding targets
• Confidence in consultative selling with experience in solution-based sales approaches
• Resilience and the ability to handle objections positively
• Previous experience in telecommunications, technology, or retail sales environments
• Understanding of both consumer and business customer needs
• Comfort working rotational shifts including evenings and weekends
• Motivation to stay current with technology and pursue informal learning to deepen your knowledge
• Commercial mindset with the ability to identify and capitalize on opportunities

Nā mātou te rourou – what you’ll get

• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Market leading mobile phone with unlimited data plan, for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.