Title:  Store Lead (Te Rapa)

Ko tō tūranga – your role

As a Retail Lead, you'll be the driving force behind our Customer Champions, inspiring them to deliver unforgettable retail experiences for our customers and team. Reporting to an Area Lead, you'll provide dynamic leadership and performance coaching every day. We're on an exciting journey, investing in our people, systems, and ways of working to create an omni-channel powerhouse that delivers unmatched customer and commercial success.

As a Retail Lead, you'll play a pivotal role in this transformation, helping to build a better-connected Aotearoa.

This role is based in our Te Rapa store in Hamilton, which operates Monday to Sunday, so flexibility to work late nights, weekends, and public holidays is a must.

Ko tō mahi – what you’ll do

• Ensure an exceptional customer experience in our retail environment by creating an engaging process that meets or exceeds customer needs.
• Monitor and achieve store KPIs and targets, motivating team members to reach their goals through one-on-one guidance, ongoing mentoring, and coaching.
• Take accountability and ownership of the store's operational management.
• Lead a team of Customer Champions and a Floor Lead.
• Collaborate closely with internal stakeholders to facilitate hiring processes and generate staff rosters.
• Cultivate a 'customer-obsessed' culture within the team.

Na tōu rourou - what you’ll bring

• At least 2 years of operational experience in a retail sales environment, with a comprehensive understanding of retail operations and processes, and the ability to implement process improvements where necessary.
• Demonstrated leadership skills with a proven ability to foster a highly engaged and collaborative team environment.
• Skilled in navigating conflict and maintaining composure in high-pressure situations.
• Possesses a flexible and open attitude, with a strong drive to prioritize customer satisfaction.
• Proven track record of achieving sales targets and KPIs, with the ability to inspire and motivate others to meet their goals.
• Strong focus on people development and growth, with a passion for helping individuals exceed their own expectations.
• Comfortable with working a flexible roster, including weekends.

Nā mātou te rourou – what you’ll get

• Earn a competitive sales commission on top of your base salary.
• Comprehensive training, coaching and mentoring.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Market leading cell-phone with unlimited data plan, for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.