Title:  Complex Billing Analyst

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. 

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

At One New Zealand, we are committed to "people serving people."

As a Complex Billing Analyst, you will play a key role in managing billing, reporting, and reconciliation for some of our largest and most strategic customers. You will directly engage with customers, ensuring their billing needs are met while enhancing their overall experience. This role involves managing complex billing data, handling billing orders and requests, and ensuring invoicing and financial reporting align with Service Level Agreements (SLAs) and contractual terms.

You will also drive continuous improvements in billing processes, optimising workflows, and delivering exceptional service to both customers and internal teams.

Ko tō mahi – what you’ll do

• Enhance the Customer Billing Experience: Continuously improve and optimise billing processes and workflows to provide a seamless and efficient experience for customers.
• Manage Stakeholder Relationships: Build and maintain strong, positive relationships with both internal teams and external customers, ensuring clear communication and proactive engagement.
• Design and Deliver Billing Solutions: Take responsibility for creating and delivering both standard and bespoke billing and bill reporting solutions that meet customer needs.
• Provide Ongoing Billing Support: Offer expert support to customers and internal teams, addressing any billing-related queries and ensuring smooth ongoing operations.
• Collaborate Effectively: Work closely with team members and key stakeholders across the organisation to deliver high-quality outcomes that align with business goals.
• Ensure Timely Billing Completion: Prioritise and manage billing tasks, including processing orders and special requests, to meet established deadlines and ensure on-time delivery.

Na tōu rourou - what you’ll bring

• Analytical Skills: The ability to analyse large data sets, identify trends and inconsistencies, and provide actionable insights.
• Attention to Detail: A keen eye for accuracy in processing and reviewing billing data, ensuring that no discrepancies are overlooked.
• Problem-Solving Expertise: Strong problem-solving skills to address billing and data challenges, with a focus on finding solutions that meet customer requirements.
• Customer-Centric Focus: A deep understanding of customer billing and reporting needs, ensuring satisfaction through precise and timely delivery of billing processes.
• Time Management: Excellent prioritisation and time management skills, with the ability to juggle multiple tasks and meet deadlines without compromising quality.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.