Title: Customer Delivery Manager
He aha ai tātou – Why us?
At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.
Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.
Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.
Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
As Client Delivery Manager, you will play a pivotal role in ensuring One NZ’s strategic Enterprise and Government customers receive exceptional end-to-end service across the full customer lifecycle. This is a senior leadership opportunity to own delivery performance, governance, customer experience, commercial outcomes and service strategy, while helping shape how One NZ is seen as a trusted, integrated partner to major public sector customers.
Working across virtual teams in Solutions, Project Delivery, Service Operations and Product, you will bring together the people, processes and accountabilities needed to deliver contracted outcomes, strengthen long-term partnerships and create opportunities for growth and improvement. This role will suit a customer-obsessed, commercially astute leader who thrives in complex environments and is confident translating customer strategy into operational delivery.
Ko tō mahi – what you’ll do
- Own strategic customer relationships, acting as the senior trusted advisor and primary escalation point
- Align One NZ’s services, delivery, and innovation roadmap to customer business objectives to strengthen long-term partnerships
- Lead end-to-end delivery performance across projects, programmes, managed services, and operational support to ensure contracted outcomes are met
- Establish effective governance that provides transparency, proactive risk management, and clear executive oversight
- Own the commercial performance of assigned customers, including profitability, cost-to-serve, contract compliance, and renewals
- Partner with Sales and Customer Success teams to identify growth opportunities, support new business pursuits, and maximise customer lifetime value
- Lead cross-functional virtual teams to deliver a high-performing, integrated customer experience across the customer lifecycle
Na tōu rourou - what you’ll bring
- Proven ability to lead and influence virtual teams in complex environments, with credibility at executive and C-suite level
- Strong stakeholder management, relationship-building, communication, facilitation, and presentation skills
- Strong commercial and financial acumen, with experience managing customer portfolios, contracts, and service profitability
- Ability to identify growth opportunities and support revenue expansion through sound negotiation and business planning
- Expertise in service management and customer operations, with strong programme and project governance capability
- Deep understanding of customer lifecycle management and experience managing large-scale customer environments
- Strong depth of experience in telecommunications, ICT, managed services, or technology services, with Enterprise and Government experience.
- Relevant tertiary qualification, ITIL v4 and project delivery certifications desirable
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
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