Title:  Managed Mobility Specialist

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Managed Mobility Specialist, you’ll build trusted relationships across all levels of their organisation—becoming a reliable, proactive, and virtual colleague. You’ll lead continuous improvements in service support that elevate the customer experience and make a visible impact. You’ll take ownership of customer-specific service initiatives, working closely with Service Delivery Managers (SDMs), Service Delivery Coordinators (SDCs), and Account Managers to ensure outcomes are clearly communicated and valued by the customer.

As a role model for best-in-class customer service, you’ll coach customer teams to embrace self-service and unlock the full potential of One NZ’s products and services.

Ko tō mahi – what you’ll do

• Identify and share opportunities to improve service delivery with both the virtual team and account stakeholders.
• Champion a safe and healthy work environment by adhering to One NZ and customer Health & Safety policies at all times.
• Support the Service Delivery team by taking on additional duties as required.
• Collaborate across Enterprise teams to contribute to the ongoing development of Service Management and Business Delivery functions.
• Assist in the seamless transition of projects, ensuring smooth alignment and integration into existing infrastructure.
• Maintain and update knowledge bases and instruction manuals to ensure accuracy and usability.

Na tōu rourou - what you’ll bring

• Proven ability to build rapport and earn trust across diverse teams and stakeholders.
• Strong customer service background, ideally within ITC or a similar industry.
• Skilled in relationship-building and cross-functional collaboration within large organisations.
• Confident communicator with experience presenting to varied audiences.
• Calm, composed, and effective under pressure.
• Experience with continuous improvement methodologies (e.g., Plan–Do–Adjust cycles).
• Practical knowledge of mobile platforms including iOS and Android, and familiarity with devices such as iPads.
• Friendly, approachable, and team-oriented with a growth mindset.
• Open to learning and developing new skills.
• Resilient and adaptable in dynamic environments.

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

#LI-YA1