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Title:  Principal Engineer

Ko mātou tēnei – our organisation

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We're proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Ko tō tūranga – your role

In this position, the Solution Consultant will be a domain expert on Contact Centre technologies, and will engage with customers to develop a strong understanding of their needs. You will engage in customer-centric collaboration to develop and implement Contact Centre solutions that exceed their expectations.

If you want to pave the way for New Zealand Cloud Contact Centre solutions, work with the top experts in this field and make a true difference for some of New Zealand’s largest organisations, then this is the role for you. Not only will you thrive in this position, but it will also open the door to a wide range of future opportunities.

Ko tō mahi – what you’ll do

The core function of this role is to deliver immaculate contact centre solutions to our customers, and to champion the space across Vodafone NZ. Some of the aspects of your role will include:

  • Lead consulting engagements with both existing and new contact centre customers, producing high-value business outcomes.
  • Take ownership, present and demonstrate products and services, document requirements and solutions.
  • Understand the customers language, and act as their voice to ensure the delivery of solutions and value to their business and their customers.
  • Work with our technical teams to ensure the design, development and delivery of large or complex solution deployments.
  • Act as a contact centre domain expert and thought leader, and identify product opportunities across the domain.

Na tōu rourou - what you’ll bring

  • Strong consulting acumen and a drive to consistently excel at leading engagements with customers.
  • Outstanding communication skills that enable strong and lasting relationships founded on immaculate solutions.
  • Proven understanding of how to successfully manage a customer service environment including workforce management, execution of customer service strategies, competency management, and performance management.
  • Contact centre domain knowledge, and a technical curiosity that will enable strong understanding in a range of technical disciplines.
  • A true customer obsession that won’t settle for less than the best solution.
  • A good understanding of AWS, Genesys and Cloud technologies.

Nā mātou te rourou – what you’ll get

Vodafone is leading the way by ensuring you can have a truly balanced life.  Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work.  

  • A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.  

  • 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum.  You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time. 

  • Laptop, unlimited data plan, market leading cell-phone for business or personal use 

  • Discounts on Vodafone products, services and much more! 


At Vodafone, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.

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