Title: Product Specialist
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
Are you passionate about technology and telecommunications and looking to grow your product skills?
We’re seeking a Product Specialist to join our team, reporting to the Enterprise Product Specialist Chapter Lead. In this role, you’ll play a key part in delivering top-tier products and services to both channel partners and customers.
This is an exciting opportunity for someone with foundational product knowledge and a background in telecommunications to collaborate with industry leaders and help deliver impactful solutions to businesses across New Zealand.
Ko tō mahi – what you’ll do
- Understand the Enterprise product catalogue and roadmap within your portfolio.
- Optimise customer onboarding and support journeys whilst ensuring alignment with baseline processes.
- Manage Go to Market content creation.
- Maintain high-quality, consistent Product information.
- Produce quality training material focusing on digital and self-service channels.
- Train and raise awareness on new products and services we deliver.
- Act as the liaison for support and enablement channels within the wider company.
Na tōu rourou - what you’ll bring
- You will have an agile mindset with a working knowledge of Agile methodologies
- Be customer first driven, always looking to creating great customer experiences
- You will be unafraid of thinking outside the box, embracing a try and learn mentality
- Ideally have experience within the Telecommunication industry and familiar with our products
- Network experience and exposure to WAN deployments, SASE and related managed services would be advantageous
- Excellent communication and stakeholder management skills are a must
- You identify as a proactive, self-motivated individual who demonstrates initiative, curiosity, and pride yourself on your ability to work independently without constant supervision.
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.