Title: Service Delivery Manager
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.
“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”
Ko tō tūranga – your role
Your role is to have a good understanding of the customer’s business, to build and owns the service relationships ensuring that One NZ, customer and 3rd party services along with resources are all aligned to enable successful service delivery.
You will develop a comprehensive understanding of One New Zealand’s teams, processes and tools, to deliver reliable services for customers that meet or exceed contracted performance measures.
Ko tō mahi – what you’ll do
- Build and grow relationships both internally and with the customer to deliver trust, simplicity and speed
- Represent One New Zealand through onsite presence, being the key contact for service delivery opportunities
- Develop and maintain a wide array of internal and external networks, proactively remove barriers to create teamwork amongst diverse groups
- Establish a high performing virtual service team with clear accountabilities
- Lead the customer focus in all restorative and resolution activities in a collaborative manner, ensuring all stakeholders clearly understand the impact to the customer’s services, business and customers
- Employ a strong pragmatic approach to incident and event management (24/7), particularly under pressure
- Ensure that One New Zealand customer and 3rd party services and resources are all aligned to enable successful service delivery outcomes for the customer and for One New Zealand
- Lead effective governance e.g. identification and improvements for poor performing service areas
Na tōu rourou - what you’ll bring
- Ideally you will have 1-2 years experience working in a Service Delivery role or very similar position.
- You will have strong communication and relationship building skills and be confident presenting and influencing stakeholders across large organisations
- Proven track record of proactive and continual improvements in performance
- Mentally strong and resilient inspiring perseverance in others
- Experience with vendor/partner level relationships
- Calm and effective under pressure
Nā mātou te rourou – what you’ll get
- One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
- A fully subsidised Southern Cross health insurance cover for you and your family.
- 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.